A few helpful details before you find your next favorite. For personal assistance, email paviajewels@gmail.com.
Jewelry & sizing
What materials and stones do you offer?
Materials vary by piece. Selected designs offer 925 silver with cubic zirconia or moissanite options. Check the product details and selected variant for the exact material and stone combination.
How do I choose my ring size?
Select from the sizes available on the product page. If you are unsure, contact our team before ordering and tell us your usual size and sizing system.
Does a gold color option mean solid gold?
A color describes the finish. Please check the material listed for the selected variant to confirm the underlying metal. If you need clarification, contact us with the product link before purchase.
How do I care for my jewelry?
Keep pieces dry, store them separately and wipe with a soft cloth after wear. See our Jewelry Care Guide for more.
Will my piece come with a certificate?
Certification options vary by product. Check the individual product page for any listed certificate or optional report. For a specific report requirement, confirm with our team before placing your order.
Orders & delivery
Where can I find shipping details?
Our Shipping Policy explains processing times, delivery and shipping charges. For destination-specific questions, contact our team before ordering.
How can I track my order?
Use the tracking details provided after dispatch, or visit Track Your Order. If you need help, email us with your order number.
Can I change an order after placing it?
Contact us as soon as possible with your order number and the requested change. Our team will check the order status and advise what can be arranged.
What is your return policy?
Please read our Returns & Refund Policy for eligibility, timelines and conditions before ordering.
How do I contact Pavia?
Email paviajewels@gmail.com or call +91 95122 26419. Include your product link or order number so we can help.